Frequently Asked Questions

Ordering:

Where is my order?
Once a tracking number is available we email it to you directly. You can either go to the shipping site and enter your tracking number, or login to your account on our site.

How do I cancel or change my order?
If you need to cancel your order, or change the shipping address, please contact customer service as soon as possible by filling out our ‘Contact Us’ form.

How do I exchange my order?
Please see our ‘Return Policy’.

How do I return my order?
Please see our ‘Return Policy’.

Can I combine orders?
At this time we are unable to combine orders.

When will my order ship?
Each individual product page has its own shipping time frame. In general, orders ship within 1-2 business days.

Inventory:

Why do you have only a few items for some teams?
We are continuously adding new products to our store; so check back frequently. We are always looking to expand our selection and are constantly adding new brands.

I do not see my size, why?
Where applicable, sizes will be shown on the product page. If your size is not in the drop-down list, that means we are currently sold out.

Why was my order canceled?
We are constantly updating inventory levels on a daily basis. Sometimes we do miss products, or they do not update properly. We strive for a perfect inventory level.

Why is this item on your site but it is not available?
We keep all products on the site, even those that are out of stock. This is so our customers know what we have to offer, and so the product will not have to be re-entered every time it becomes available again.

Are the product pictures identical to what I will receiver?
We take every effort to make sure our pictures are the exact same as the product. Sometimes items may vary slightly.

Shipping:

Can I ship to multiple locations on the same order?
No. Items that need to go to separate locations should be ordered separately. We do not have the capability to ship to several addresses on one order.

Why do some items take a longer time to ship?
We deal with many manufacturers that ship products directly to you. The manufacturers have agreed to shipping time frames. These time frames can be viewed on the products page, located right under the picture of the item. Expedited Shipping is available for these items, however we cannot speed up the manufacturing process.

Payment, Security & Privacy:

What payment methods do you accept?
We currently accept MasterCard, Visa, Discover and American Express via PayPal. You do not have to have an account to place an order through PayPal. We also accept Credit Cards through Google Checkout.

What security do you have?
We use Google Checkout and PayPal to process our Credit Cards. Both gateways use a state of the art 128-bit encryption. Any information entered on our site also uses the same technology. We want you to feel 100% safe and secure when shopping with us, so we only use the best technology.

What is your Privacy Policy?
Protecting our customer’s personal information is a priority of Burner Sports. We take every precaution necessary to ensure that we are the only ones that have your information. For more information on our policy please view our ‘Privacy Policy’ page.

Do you offer Gift Certificates?
At this time we do not offer Gift Certificates. However, within the next few months we will be implementing this as a form of payment for our products.